Frequently Asked Questions

We are located at Suite 12, Prince Vintcent Square, Gloucester Avenue, George, 6530, Western Cape, South Africa.

• Monday to Friday: 09:00 – 17:00
• Saturday: 09:00 – 13:00
• Sunday & Public Holidays: Closed

Yes, we recommend booking an appointment to ensure you are seen promptly. You can book online or call us on 044 868 0707.

Walk-in patients are accommodated on a best-effort basis depending on availability. We strongly encourage booking ahead, especially during peak hours, to avoid unnecessary waiting.

• Tel: 044 868 0707
• WhatsApp: 073 819 1836
• Email: [email protected]

We accept all major South African medical aid schemes, including Discovery Health, GEMS, Bonitas, Medshield, Momentum Health, Polmed, Bankmed, and many more. Visit our Fees & Medical Aid page for details, or contact us to confirm your scheme.

Some medical aid plans require a GP authorisation or practice nomination to be in place before your visit. It is the member's responsibility to ensure these are arranged with your medical aid prior to your appointment to avoid any out-of-pocket expenses. Visit our Fees & Medical Aid page for more information.

Yes, private and cash patients are welcome. Payment is due on the day of your consultation. We accept cash, Visa, Mastercard, and EFT.

We strive for transparent, fair pricing. View our full fee schedule on the Fees & Tariffs page.

Yes. Both Dr Chellan and Dr Lakay hold National Department of Health dispensing licences. Medication is dispensed on-site at cost, so you can leave the practice with your treatment in hand.

NeoHealth offers a comprehensive range of primary healthcare services, from general consultations and chronic disease management to women's health, paediatrics, occupational health, mental health, IV vitamin therapy, minor procedures, and more. See our full Services page for details.

Yes. Both Dr Chellan and Dr Lakay are certified in Telemedicine for Healthcare Professionals (HCP). You can schedule a secure video consultation by booking online.

Yes. Dr Claudia Lakay is certified in IV Vitamin Therapy and offers a range of infusions tailored to your health needs. Book a consultation to discuss the right option for you.

Yes. We provide pre-employment medicals, fitness-for-duty assessments, and fitness certificates. Employer agreements are available for corporate clients.

Yes. Our doctors perform a range of minor procedures in practice, including wound care, suturing, incision and drainage, lesion removal, and more. Speak to your doctor during your consultation for further details.

Yes. NeoHealth is a Medipost Pharmacy MediLogistics pickup point. Your chronic medication is delivered directly to our practice for convenient collection — at no extra cost to you.

Yes — we are building a dedicated patient portal that will allow you to register, manage appointments, and access your health information online. The portal is currently in development and will be launching soon. Watch this space.

For now, new patients can register in person at our practice. Please bring your SA ID, medical aid card (if applicable), and a list of current medications. You will be asked to complete a registration form as required under POPIA. Online registration via our patient portal is coming soon.

You can book online or call us on 044 868 0707 during practice hours.

Online access to results will be available through the patient portal once it launches. In the meantime, please contact the practice directly for any results or follow-up queries.

Absolutely. NeoHealth is fully POPIA compliant. All personal and medical information is encrypted, stored securely, and handled strictly in accordance with South African data protection legislation. Read our full Privacy Policy for details.

In a medical emergency, call 10177 (SA emergency number) or 112 from a mobile phone immediately. You can also proceed directly to George Hospital Emergency Department at 044 802 4500. For more information, visit our Emergency Information page.