Frequently Asked Questions

Suite 12, Prince Vintcent Square, Gloucester Avenue, George, 6530, Western Cape, South Africa.

Monday to Friday: 09:00 to 17:00. Saturday: 09:00 to 13:00. Sunday & Public Holidays: Closed.

Yes, we recommend booking an appointment to ensure you are seen promptly. Book online at myneohealth.co.za or call reception during practice hours.

Walk-in patients are accommodated on a best-effort basis depending on availability. We strongly encourage booking ahead, especially during peak hours, to avoid unnecessary waiting.

Tel: 044 868 0707. WhatsApp: 073 819 1836. Email: info@myneohealth.co.za.

NeoHealth accepts 40+ major South African medical aid schemes, including but not limited to 3Sixty Health, AECI Medical Aid Society, Affinity Health, Bankmed, Bestmed, Bonitas, Dis-Chem Health Insurance, Discovery Health (full network), Fedhealth, Flexicare, GEMS, Keyhealth, LA Health, MBMed, Momentum Health, POLMED, Primecure, Remedi, SABMAS, Samwumed, Sizwe Hosmed, and Universal. We also welcome private patients. Scheme contracts are subject to change. If your scheme is not listed, contact the practice to confirm current contract status.

Yes, we are contracted with the following restricted schemes, including but not limited to: AECI Medical Aid Society, Bankmed, GEMS, MBMed, POLMED, SABMAS, and Samwumed. If your restricted scheme is not listed, contact the practice to confirm.

Some medical aid plans require a GP authorisation or practice nomination to be in place before your visit. It is the member's responsibility to ensure these are arranged with your medical aid prior to your appointment.

Yes, private patients are welcome. Payment is due on the day of your visit.

View our full fee schedule at myneohealth.co.za/fees.

Yes. Both Dr Chellan and Dr Lakay hold NDOH dispensing licences. Medication is dispensed on-site at cost, so you leave the practice with your treatment in hand.

NeoHealth is registered with medical aids as Drs Chellan & Lakay Inc, practice number 1221566. This is the name and number your scheme needs. Nominate through your medical aid's member portal, app, or by calling your scheme. For Discovery, call 0860 99 8877. Schemes that require GP nomination include Discovery Smart / KeyCare / FlexiCare, GEMS Tanzanite One, GEMS Emerald Value, Fedhealth flexiFED, and POLMED (Marine and Aquarium). Most other schemes do not require nomination. Contact the practice if you're unsure.

KeyCare and FlexiCare nominations take approximately one month to activate. A nomination submitted mid-month typically only takes effect from the 1st or 15th of the following month. Example: a nomination submitted on 15 April may only activate on 1 May or 15 May. Other scheme nominations may activate faster. Check with your scheme. If you need to consult before your nomination activates, contact the practice.

Yes. Both Dr Ethan Chellan and Dr Claudia Lakay are registered Premier Plus GPs on the Discovery Health Medical Scheme network. Discovery members who nominate a Premier Plus GP access the practice as a preferred provider. Quote practice number 1221566 when nominating through your Discovery member app or on 0860 99 8877.

Pre-authorisation is when your medical scheme must approve a consultation or procedure before you attend. Dis-Chem Health Insurance, PrimeCure, and Kaelo members must pre-authorise every GP consultation through their member app: tap My Benefits → GP Pre-Authorisation → search for 'Drs Chellan & Lakay' (practice number 1221566). Affinity Health members (including NBCPSS, NBCRFLI, MIBCO bargaining council plans) must pre-authorise EVERY consultation, including follow-ups within 7 days. Call 0861 11 00 33 or email auth@affinityhealth.co.za. Without pre-auth, Affinity claims are rejected outright. Contact the practice before booking if you're unsure.

Co-payments depend on your scheme and plan. Discovery Smart Plan members pay R75 (Classic) or R130 (Essential/Active) per visit. BonStart members pay R130; BonStart Plus members pay R75. GEMS Tanzanite One, Emerald Value, Beryl, BonCap, and POLMED (Marine and Aquarium) members pay a 30% co-payment for non-nominated or out-of-network consultations. Fedhealth flexiFED members pay 20% in-threshold co-payment without a GP referral. Nominating Drs Chellan & Lakay (practice number 1221566) as your GP avoids most of these co-payments.

Yes, NeoHealth is a registered Affinity Health network provider. However, Affinity requires pre-authorisation BEFORE every consultation, including follow-up visits within 7 days of a previous visit. Without pre-auth, your claim will be rejected outright. Call the Affinity auth line on 0861 11 00 33 (after hours 0861 106 080, option 2) or email auth@affinityhealth.co.za before your visit. Approval typically arrives via SMS or email within 48 hours. Acute medication is covered from the Affinity formulary but must be supplied by an Affinity network pharmacy. Dispensed medication from our rooms is not funded. The same rules apply if you are on an Affinity-administered bargaining council plan (NBCPSS, NBCRFLI, MIBCO).

NeoHealth is contracted with 40+ South African medical aid schemes. The logos on our medical aid page highlight our highest-volume contracts; full operational detail is provided for the schemes where members need to nominate, pre-authorise, or plan around a co-payment. If your scheme is not listed, contact the practice and we will confirm your specific cover. We also welcome private patients.

NeoHealth is registered with medical aids as Drs Chellan & Lakay Inc, practice number 1221566. When nominating, pre-authorising, or querying benefits with your scheme, quote the legal name 'Drs Chellan & Lakay' and practice number 1221566. This is how your scheme has the practice on file. If you're typing into a scheme member portal, search 'Chellan' or 'Lakay' rather than 'NeoHealth'.

Yes, NeoHealth is contracted with the full MEDSCHEME-administered network. This includes Fedhealth, GEMS, POLMED, Medshield, AECI Medical Aid Society, SAMWUMED, and MBMed Medical Aid Fund. MEDSCHEME is South Africa's largest medical scheme administrator. For nomination or pre-authorisation on any of these schemes, quote Drs Chellan & Lakay, practice number 1221566, through your scheme's member portal or helpline.

Yes, POLMED main members may nominate two GPs (a primary and a secondary). Each dependant may nominate one GP. Nominate Drs Chellan & Lakay (practice number 1221566) through your POLMED member portal or by calling POLMED directly.

NeoHealth offers comprehensive primary healthcare: general consultations, chronic disease management, women's health, paediatrics, occupational health, mental health, IV vitamin therapy, minor procedures, telehealth, and more.

Yes. Both Dr Chellan and Dr Lakay are certified in telemedicine. You can schedule a secure video consultation by booking online at myneohealth.co.za.

Yes. Dr Claudia Lakay is certified in IV Vitamin Therapy and offers a range of infusions tailored to your health needs. Book a consultation to discuss the right option for you.

Yes. We provide pre-employment medicals, fitness-for-duty assessments, and fitness certificates. Employer agreements are available for corporate clients.

Yes. Our doctors perform a range of minor procedures in-rooms, including wound care, suturing, incision and drainage, lesion removal, and more.

Yes. NeoHealth is a Medipost Pharmacy MediLogistics pickup point. Your chronic medication is delivered directly to our practice for convenient collection at no extra cost.

Yes, we are building a patient portal that will allow you to register, manage appointments, and access your health information online. The portal is currently in development and will be launching soon.

For now, new patients can register in person at our practice. Please bring your SA ID, medical aid card (if applicable), and a list of current medications. Online registration via our patient portal is coming soon.

Book online at myneohealth.co.za or call 044 868 0707 during practice hours.

Online access to results will be available through the patient portal once it launches. In the meantime, please contact the practice directly for any results or follow-up queries.

Absolutely. NeoHealth is fully POPIA compliant. All personal and medical information is encrypted, stored securely, and handled strictly in accordance with South African data protection legislation.

Call 10177 (SA emergency number) or 112 from a mobile phone immediately. You can also proceed directly to George Hospital Emergency Department at 044 802 4500.