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About NeoHealth

NeoHealth is a modern GP practice and family doctor clinic situated in Prince Vintcent Square, George. Founded by Dr Ethan Chellan and Dr Claudia Lakay, we deliver evidence-based care that evolves with you and your family.

BHF Practice No: 1221566 · Entity: Drs Chellan & Lakay Inc

Our Story

NeoHealth opened in February 2025 because we believed George deserved something different, a GP practice where you see a doctor who is trained to manage the full picture, not just the presenting complaint.

We are Dr Ethan Chellan and Dr Claudia Lakay, both Stellenbosch University medical graduates who built our clinical foundations in the rural Eastern Cape, where you learn to be resourceful, think broadly, and manage complex cases from start to finish. We went on to work across tertiary hospitals and established general practices in East London before choosing the Garden Route deliberately: to build a practice that combines the breadth of rural medicine with the depth of postgraduate training, in a community we're proud to call home.

You'll find us at Suite 12, Prince Vintcent Medical Square on York Street in George Central. The entrance is on Gloucester Avenue, in the same centre as Ampath Laboratories and behind Dis-Chem Pharmacy. Whether you live in George, the surrounding towns, or anywhere on the Garden Route, we're here to be your family doctors for the long run. See inside the practice: reception, consultation rooms, IV therapy room, and exterior.

As general practitioners, we do what GPs have always done: manage acute illness, chronic disease, preventive health, mental health, and everything in between. What sets NeoHealth apart is the additional training behind the front desk. Between us we hold CMSA diplomas, FPD certifications, IV therapy and point-of-care ultrasound accreditations, basic surgical skills certification, and dispensing licences, giving us the clinical scope to offer services that most patients would otherwise need multiple referrals to access. We dispense medication on-site, perform minor procedures and pap smears, administer IV vitamin therapy, and offer HPCSA-compliant telemedicine for patients anywhere in South Africa. We also provide occupational health services for local employers across the Garden Route, and telehealth consultations for follow-ups, script renewals, and reviews when an in-person visit is not necessary.

We are your first point of contact, your ongoing partner in health, and (when needed) the doctors who know exactly when and where to refer. That's what general practice should be.

Our full editorial standards, including how articles on this site are written, reviewed, sourced, and updated, are published in our editorial policy.

George, Western Cape

Suite 12, Prince Vintcent Square

Gloucester Avenue · 6530

How we work

Practical detail on booking, consultations, telehealth, medical aid, and after-hours.

Booking. Most patients book online; reception is available by phone for patients who prefer to speak to someone. There is no separate registration step. From your first consultation, you are a patient at the practice and can book directly going forward.

Consultations. Standard consultations run 30 minutes. We do not double-book slots, which means we run on time and you have the time you need with the doctor.

Telehealth. We offer HPCSA-compliant telehealth video consultations for follow-ups, prescription renewals, results discussions, and any consultation where physical examination is not required. Booked the same way as in-person consultations.

Medical aid. We bill most major schemes directly; reception confirms scheme acceptance at booking. For schemes we do not bill directly, you settle the account at the practice and submit to your scheme yourself.

After-hours. For genuine emergencies outside our hours, the appropriate care setting is Mediclinic George Emergency Centre, not the practice. For non-emergency after-hours queries, leave a message with reception or use the booking system; we respond on the next working day.

Our Values

The principles that guide everything we do at NeoHealth.

Compassion

Every patient deserves to be heard, understood, and treated with genuine care and empathy.

Excellence

We uphold the highest standards of medical practice, continuously improving our skills and knowledge.

Community

We serve the George community with dedication, making quality healthcare accessible to all families.

Innovation

We embrace modern technology, from telemedicine to cloud-based records, for the best patient outcomes.

Meet Our Team

A growing team committed to modern family medicine in George.

Dr Ethan Chellan

Dr Ethan Chellan

Dispensing General Practitioner & Co-founder

MBChB (Stellenbosch University)

Diploma in Child Health (CMSA)

Diploma in HIV Management (CMSA)

Stellenbosch graduate, born and raised in Tulbagh, trained for a year in the rural Eastern Cape, with hospital training at tertiary institutions including the Port Elizabeth Hospital Complex and Frere Hospital in East London. Diplomas in Child Health and HIV Management (CMSA), FPD-certified in Clinical Management of Mental Health. Your first point of contact for the full scope of family medicine: child health, HIV, mental health, chronic disease, and men's health.

Certifications

FPD Clinical Management of Mental HealthBasic Surgical SkillsBLSACLSPALSEMSSA ePoCUSAWS Cloud PractitionerDispensing Licence (NDOH)

Specialities

Child HealthHIV ManagementMental HealthMen's HealthChronic Disease ManagementGeneral Family Practice
Dr Claudia Lakay

Dr Claudia Lakay

Dispensing General Practitioner & Co-founder

MBChB (Stellenbosch University)

Stellenbosch graduate, trained in the rural Eastern Cape before practising at prominent general practices in East London. One of the few female GPs in George offering comprehensive women's health, including pap smears, IUD insertion, hormonal care, IV therapy, and minor procedures in-rooms. She brings a warm, unhurried approach to every consultation, with a special interest in women's long-term wellness from early contraception through menopause and beyond.

Certifications

IV Vitamin TherapyBasic Surgical SkillsBLSACLSPALSEMSSA ePoCUSDispensing Licence (NDOH)

Specialities

Women's HealthPap Smears & IUDsIV Vitamin TherapyMinor SurgeryAesthetic Medicine (Q3 2026)Chronic Disease ManagementGeneral Family Practice

Our Support Team

GM

Geraldine Mopp

Practice Secretary

Geraldine is the welcoming face and voice of NeoHealth. She manages appointments, patient enquiries, and the day-to-day administration of the practice, ensuring every patient's experience is smooth from the moment they walk in.

Joining Q3 2026
PN

Professional Nurse

Dispensing Professional Nurse

Our dispensing professional nurse will be joining the NeoHealth team soon, expanding our clinical capacity with on-site nursing services including immunisations, baby wellness checks, wound care, chronic medication dispensing, and patient education.

Articles by our doctors

Clinical content written and reviewed by Dr Ethan Chellan and Dr Claudia Lakay. We publish on the topics our patients ask about most, with a focus on practical guidance grounded in current South African primary care.

Frequently asked questions

Common questions from new and visiting patients. If yours is not covered, please contact us.

Are you accepting new patients?

Yes. There is no waiting list to register. Book your first consultation online or call reception, and you become a patient at the practice from that visit forward.

What languages do you offer consultations in?

Consultations are offered in English and Afrikaans. Our reception team is fluent in English, Afrikaans, and isiXhosa, so booking and check-in work in your language.

What are your hours?

Monday to Friday, 09:00 to 17:00. Saturdays, 09:00 to 13:00. We also offer weekend NeoHealth Check screening appointments on both Saturdays and Sundays. After-hours emergencies should go to Mediclinic George Emergency Centre.

Do you bill medical aid directly?

Yes, for most major South African medical aid schemes. Reception confirms scheme acceptance at booking. For schemes we do not bill directly, you settle the account at the practice and submit to your scheme yourself.

Do you offer telehealth video consultations?

Yes, for follow-ups, prescription renewals, results discussions, and any consultation where physical examination is not required. HPCSA-compliant and booked the same way as in-person consultations through the same booking system.

How do I become a patient at the practice?

Book a consultation. There is no separate registration step. From your first visit, you are a patient at the practice and can book directly going forward. Reception sets up your file at the first visit.

How do referrals work?

We refer through our network at Mediclinic George and partner allied health practitioners across the Garden Route. The referral letter includes the actual notes and test results that prompted it, so the receiving practitioner starts with full context. You remain our patient through the referral pathway.

What is your after-hours protocol?

For genuine emergencies, go to Mediclinic George Emergency Centre, not the practice. For non-emergency after-hours queries, leave a message with reception or use the booking system; we respond on the next working day. Telehealth is the right channel for non-urgent follow-up questions when the clinic is closed.

Languages

Consultations are available in English and Afrikaans. Our reception team is fluent in English, Afrikaans, and isiXhosa, so booking and check-in work in your language.

Professional Affiliations & Regulatory Bodies

HPCSAHealth Professions Council of South Africa
SAMASouth African Medical Association
CMSAThe Colleges of Medicine of South Africa
FPDFoundation for Professional Development
SAHCSSouthern African HIV Clinicians Society
SAPASouth African Paediatric Association