NeoHealth

Welcome to NeoHealth

We're glad you've chosen us for your healthcare journey. This guide will walk you through everything you need to know before your first visit.

How to Register

You can register as a new patient in one of two ways:

  1. 1

    Book your appointment

    Book online or call us on 044 868 0707 to schedule your first visit.

  2. 2

    Prepare your documents

    Bring your SA ID or passport, medical aid card (if applicable), a list of current medications, and any recent blood results or reports.

  3. 3

    Complete registration at the practice

    On arrival, you will be asked to complete a patient registration form as required under POPIA (Protection of Personal Information Act). This includes your personal details, contact information, next of kin, medical aid details, and consent.

  4. 4

    See your doctor

    Your first consultation is approximately 20 minutes. Your doctor will take a comprehensive history, perform a clinical examination, and discuss a personalised treatment plan with you.

Online patient portal coming soon: We are developing a dedicated patient portal at myneohealth.co.za/portal that will allow you to register electronically, manage appointments, and access your health information. Stay tuned.

What to Bring to Your First Visit

SA ID document or passport

Required

Medical aid card

if applicable

List of current medications

Required

Recent blood results or reports

if available

Referral letter

if referred by another practitioner

Chronic medication scripts

if transferring from another practice

Medical Aid: GP Authorisations & Practice Nominations

Many medical aid plans require you to nominate a GP or obtain a GP authorisation before your consultation. This must be done by the member directly with your medical aid scheme — the practice cannot do this on your behalf.

If your plan requires a nomination or authorisation and it has not been arranged before your appointment, the consultation may not be covered by your medical aid and you may be liable for the full fee as a private patient.

To avoid disappointment: Contact your medical aid before your visit to confirm whether a GP authorisation or practice nomination is required, and ensure it is in place. Visit our Fees & Medical Aid page for more information.

What to Expect During Your Consultation

Your first consultation is approximately 20 minutes. Here is what a typical visit looks like:

  • Registration & POPIA consent

    On arrival, you will complete a patient registration form and provide consent as required under the Protection of Personal Information Act (POPIA). If you have not registered electronically, paper forms will be provided.

  • Comprehensive history

    Your doctor will take a detailed medical, family, and social history to understand your overall health.

  • Physical examination

    A thorough clinical examination tailored to your presenting concerns.

  • Treatment plan

    Your doctor will discuss findings, diagnosis, and a personalised treatment plan with you.

  • On-site dispensing

    If medication is required, it is dispensed at the practice so you can leave with your treatment in hand.

  • Follow-up arrangements

    Referrals, blood tests, follow-up appointments, and sick notes are arranged before you leave.

Practice Fees

We accept all major medical aids and welcome private patients. View our transparent fee schedule for full details.

View Fees & Medical Aid

Get in Touch

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