Registered Affinity network provider

Affinity Health GP in George, Registered Network Provider

NeoHealth (Drs Chellan & Lakay Inc, practice number 1221566) is a registered Affinity Health network provider in George Central. Affinity Health is primary health insurance, underwritten by Affinity Life Limited, not a medical aid: it pays defined day-to-day benefits per policy, and it has one rule above all others. We know that rule cold, and we'll help you work it so your claims pay the first time.

An honest note up front: Affinity runs on pre-authorisation more strictly than any other funder we work with. Learn the golden rule below, it takes two minutes and protects your wallet.

Benefits verified against Affinity Health 2026 guides: 18 July 2026

How billing works at NeoHealth

The golden rule: every consultation, including a follow-up within 7 days, requires its own pre-authorisation number. Previous authorisations do not carry over. Without a number, the claim is rejected outright.
How to authorise: call 0861 11 00 33 (after hours option 2: 0861 106 080) or email auth@affinityhealth.co.za. Non-urgent approvals typically arrive within 48 hours, plan routine visits a day or two ahead. Bring the number; reception verifies it before you see the doctor.
Medication: Affinity funds acute medication only through its own network, medication dispensed in our rooms is NOT funded on Affinity policies. We script instead; you collect at an Affinity network pharmacy.
Specialist visits require a referral letter from us, written at your consultation. Chronic medication runs through the Affinity chronic process: we motivate and register qualifying conditions.

Affinity Health options we consult

Option	How your GP benefit works
Affinity Health day-to-day & combined policies	Every consultation requires its own pre-authorisation number, including follow-ups within 7 days. No number, no payment.
NBCPSS (Private Security)	Bargaining-council plan administered by Affinity, identical pre-authorisation rules.
NBCRFLI Wellness Fund (Road Freight & Logistics)	Bargaining-council plan administered by Affinity, identical pre-authorisation rules.
MIBCO Sector 5 (Motor Industry, from 1 Feb 2026)	Bargaining-council plan administered by Affinity, identical pre-authorisation rules.

What your policy does NOT cover, we'd rather tell you now

Any consultation without a valid authorisation number is rejected outright and bills to you. Follow-ups within 7 days need a fresh number. Medication dispensed in-rooms isn't funded, scripts go to Affinity network pharmacies.

Arrive without a number and we'll help you request one from our rooms, but the consultation can't bill to your policy until it's issued. If it's urgent and you choose to proceed, the visit bills privately and we quote you first.

Private consultation fees at NeoHealth

Why Affinity Health members choose NeoHealth

15-20-minute unhurried consultations, no double-booking, no rushing
Dispensing GPs: leave with your medication, skip the second queue
Same-week appointments
Women's health, HIV management and child health special interests
HPCSA-compliant telehealth follow-ups anywhere in South Africa

See consultation fees & billing details · All services

Related services at NeoHealth

Affinity Health questions, answered

Is Affinity Health a medical aid?

No, it's primary health insurance underwritten by Affinity Life Limited, paying defined day-to-day benefits per policy. Many members pair it with a hospital plan.

Do I really need authorisation for every single visit?

Yes, every consultation needs its own authorisation number, including a follow-up within 7 days. No number, no payment. Call 0861 11 00 33 before you book (after hours: option 2, 0861 106 080).

How long does authorisation take?

Non-urgent approvals typically come through by SMS or email within 48 hours. Urgent cases can be phoned through. We recommend authorising two days before routine visits.

Can you dispense my medication?

Not on Affinity, in-rooms dispensed medication isn't funded on these policies. We script instead, and you collect at an Affinity network pharmacy per your policy.

I'm a security officer on NBCPSS, do the same rules apply?

Yes, NBCPSS, NBCRFLI Wellness Fund and MIBCO Sector 5 plans are administered by Affinity with the same pre-authorisation rules. Authorise every visit and bring the number.

Do I need a referral for a specialist?

Yes, specialist claims require a referral letter from your GP. We write it during your consultation.

What happens if I arrive without an authorisation number?

We'll help you request one from our rooms, but the consultation can't bill to your policy until the number is issued, if it's urgent and you choose to proceed, the visit bills privately and we quote you first.

What do I bring to my first visit?

Your policy number, your ID, and your authorisation number for the day. We'll handle the rest.

Every scheme we bill directly

Not your scheme? Each of these has its own page setting out the network, nomination and co-payment rules that apply to a GP visit. See the medical aid overview for the rules that apply across schemes.

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Disclaimer: Benefits are determined by Affinity Health and your specific option. This page is a patient guide, not scheme policy. Confirm your benefits with Affinity Health directly.