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Pre-authorisation required every visit

NBCRFLI Wellness Fund GP in George, Pre-Authorisation Every Visit

NeoHealth (Drs Chellan & Lakay Inc, practice number 1221566) sees NBCRFLI Wellness Fund members at our George Central practice.

One rule matters more than everything else on this page: your scheme requires pre-authorisation for every consultation, not just the first. Arriving without it is the single most common way members end up paying for a visit that would otherwise have been covered.

Benefits verified against NBCRFLI Wellness Fund 2026 guides: 2 August 2026

How billing works at NeoHealth

  1. Bring your membership card and your ID to every visit so reception can verify your option before you are seen.
  2. We claim from the scheme at reception, in real time, at scheme rates.
  3. Any co-payment your option defines is quoted to you before the consultation, not afterwards.
  4. Acute medication dispensed in-rooms where your option allows; chronic medication is collected from a pharmacy of your choice or delivered through Medipost.
  5. Referral letters and pre-authorisations for specialists and procedures arranged in-rooms.
  6. Get authorisation before you arrive, for every visit. This is not a once-off registration; it applies each time.
  7. If you are unwell and unsure, phone reception first and we will tell you what your scheme needs before you travel.

NBCRFLI Wellness Fund options we consult

OptionHow your GP benefit works
All NBCRFLI Wellness Fund optionsPre-authorisation required for every consultation. Once authorised, billed directly at scheme rates.

Why NBCRFLI Wellness Fund members choose NeoHealth

  • 15-20-minute unhurried consultations, no double-booking, no rushing
  • Dispensing GPs: leave with your medication, skip the second queue
  • Same-week appointments
  • Women's health, HIV management and child health special interests
  • HPCSA-compliant telehealth follow-ups anywhere in South Africa

See consultation fees & billing details · All services

Related services at NeoHealth

NBCRFLI Wellness Fund questions, answered

Do you accept NBCRFLI Wellness Fund?

Yes. We see NBCRFLI Wellness Fund members at our George Central practice and bill the scheme directly at reception. Bring your membership card and your ID.

Will I have to pay up front?

In most cases no. We claim from the scheme in real time. Where your option defines a co-payment, we tell you the amount before the consultation.

Does my option change what is covered?

Yes. Day-to-day GP cover, savings and co-payments are set by your specific option rather than by the practice. Reception verifies your card before the visit, and your scheme can confirm your benefit detail directly.

Do you dispense medicine?

For short-course acute treatment, yes. Dr Chellan and Dr Lakay each hold a Section 22C(1)(a) dispensing licence from the National Department of Health. Chronic medication is collected from a pharmacy of your choice or delivered through Medipost.

Can I be seen on a Saturday?

Yes. We consult 09:00 to 17:00 on weekdays and 09:00 to 13:00 on Saturdays, and we accept walk-in patients during consulting hours.

Do I really need authorisation every time?

Yes. Your scheme requires pre-authorisation for each consultation, not once when you register. It is the most common reason a member on this scheme ends up out of pocket.

What if it is urgent and I have no authorisation?

Come in, and tell reception at the desk. We will see you and help you sort the authorisation, but be aware that an unauthorised visit may not be covered and you could carry the cost. Phoning ahead is always the safer route.

Other schemes that authorise every visit

On these schemes the authorisation is per visit, not a once-off registration. Getting it wrong is the most common reason a member ends up paying out of pocket.

Every scheme we bill directly

Not your scheme? Each of these has its own page setting out the network, nomination and co-payment rules that apply to a GP visit. See the medical aid overview for the rules that apply across schemes.

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Disclaimer: Benefits are determined by NBCRFLI Wellness Fund and your specific option. This page is a patient guide, not scheme policy. Confirm your benefits with NBCRFLI Wellness Fund directly.