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NeoHealth
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Nominated network GP (dispensing)

Discovery KeyCare & FlexiCare GP in George

NeoHealth (Drs Chellan & Lakay Inc, practice number 1221566) is a nominated-network practice for Discovery KeyCare and FlexiCare members in George. We're a dispensing practice on the official Flexicare GP network list, your consultation and formulary medication can happen in a single visit.

One step unlocks everything on these plans: nomination. Nominate Drs Chellan & Lakay (PN 1221566) and your day-to-day care runs through us.

Benefits verified against KeyCare & FlexiCare 2026 guides: 14 August 2026

Nominate NeoHealth as your KeyCare & FlexiCare GP

  1. Discovery Health app → Get Care → nominate a GP, or call 0860 99 88 77.
  2. Nominate Drs Chellan & Lakay, practice number 1221566, each dependant separately.
  3. No backdating: mid-month changes activate on the 1st of the following month; in practice activation can take up to a month (1st or 15th). Up to 3 changes per calendar year.

Seeing a GP who isn't your nominated network GP attracts a co-payment, nominate first, then book.

How billing works at NeoHealth

  1. Bring your membership card (or the app) and ID; we confirm nomination and benefits at reception.
  2. We claim in real time; co-payments only where your plan defines them, quoted before billing.
  3. Dispensing practice: KeyCare Plus chronic medicine and formulary acute medicine dispensed in-rooms where plan rules allow.
  4. HealthID consent requested in-rooms at your first visit, lets us confirm benefits and enrol you in care programmes digitally.

KeyCare & FlexiCare options we consult

OptionHow your GP benefit works
KeyCare Plus / CoreUnlimited nominated-GP consults (auth after 15th visit). Chronic medicine dispensed by your nominated GP if dispensing, we do. Specialist via referral, up to R5,750/person/year.
KeyCare Start / Start RegionalUnlimited nominated-GP consults. Start Regional (George is a designated area) routes via KeyCare Online Practice for face-to-face referrals. Specialist: 2 visits/year up to R2,850.
FlexiCare PlusDay-to-day GP consults at nominated FlexiCare network GP + FlexiFund (up to R1,000/adult/year, activated by a Health Check) for exhausted day-to-day benefits.
FlexiCare Core (new 2026)4 face-to-face GP consults/year; nurse-led access at Clicks, Unjani and Netclinic pharmacies; 6 chronic conditions; R500 FlexiFund.

Care programmes enrol through your nominated Premier Plus GP, that's us

Diabetes Care, Cardio Care, HIV Care, Mental Health Care, Depression Risk Management and the Disease Prevention Programme, enrolled in-rooms via HealthID.

Enrolment matters more from 2026: chronic patients enrolled on the relevant Care Programme receive full cover (100% of the Discovery Health Rate) for their approved care basket, while unenrolled patients receive 80%, applying from 1 July 2026. Enrolment happens through your nominated GP, and we submit it electronically via HealthID during a normal consultation.

HIV blood tests are unlimited under the Screening and Prevention Benefit; the HIV Care Programme adds structured ongoing cover.

KeyCare maternity, in brief

8 antenatal consultations (GP, gynaecologist or midwife), 2 ultrasound scans (or 1 scan + nuchal translucency), NIPT where criteria are met, flu vaccine in pregnancy, 5 antenatal/postnatal classes + 1 breastfeeding consultation, 2 postnatal mental-health consultations, and 2 baby visits in the first 2 years.

Why KeyCare & FlexiCare members choose NeoHealth

  • 15-20-minute unhurried consultations, no double-booking, no rushing
  • Dispensing GPs: leave with your medication, skip the second queue
  • Same-week appointments
  • Women's health, HIV management and child health special interests
  • HPCSA-compliant telehealth follow-ups anywhere in South Africa

See consultation fees & billing details · All services

Related services at NeoHealth

KeyCare & FlexiCare questions, answered

Do you accept KeyCare patients?

Yes, we're a contracted KeyCare network practice. Nominate Drs Chellan & Lakay (PN 1221566) in the Discovery app or on 0860 99 88 77, then book.

Do you accept FlexiCare?

Yes, NeoHealth is on the official Flexicare GP network list as a dispensing practice. Your consultation and formulary medication can happen in one visit.

How long does nomination take?

Nominations aren't backdated; mid-month changes activate on the 1st of the following month, and in practice activation can take up to a month (effective the 1st or 15th). Nominate now, before you need a doctor.

Can I get my chronic medicine from you directly?

On KeyCare Plus, yes, chronic medicine on the approved list is dispensed by your nominated GP if they dispense, and we are a dispensing practice. On Start and Start Regional, chronic medicine runs via the plan's pharmacy/state channels (Start Regional: via your nominated regional GP if dispensing).

What happens after 15 GP visits on KeyCare?

From the 15th consultation, Discovery requires authorisation, we obtain it for you.

Do I need a referral for a specialist?

Yes, your nominated GP must refer you, and a reference number is then obtained from Discovery Health before your consultation. On Plus/Core, specialist cover runs to R5,750 per person per year; on Start/Start Regional, 2 visits per person per year up to R2,850.

Is HIV care covered on KeyCare?

Yes, HIV blood tests are unlimited under the Screening and Prevention Benefit, and the HIV Care Programme provides structured ongoing cover, enrolled through your nominated Premier Plus GP in our rooms.

I'm on KeyCare Start Regional in George, how do I see you?

Start with the KeyCare Online Practice for virtual-first care; face-to-face visits and referrals route through your nominated regional GP. Nominate us as your regional GP to see us in-rooms.

How do I check who my nominated GP currently is?

Dial *120*34726# from your phone and Discovery will show your currently nominated GPs. You can also see it by logging in at discovery.co.za or in the Discovery app. This is worth doing before your visit if you are not certain the nomination went through, because an un-nominated visit is charged differently.

How often can I change my nominated GP?

Up to three times per calendar year. You can change it at discovery.co.za under Medical aid and Nominate a primary care GP, in the Discovery app, or by calling Discovery on 0860 99 88 77.

What should I bring to my first visit?

Your membership card (or the app), your ID, current medication, and your nomination confirmation. We'll ask your HealthID consent in-rooms.

Other schemes that need a GP nomination

These schemes also require you to name NeoHealth as your GP before day-to-day benefits pay. The steps differ by scheme, so check the one that applies to you.

Every scheme we bill directly

Not your scheme? Each of these has its own page setting out the network, nomination and co-payment rules that apply to a GP visit. See the medical aid overview for the rules that apply across schemes.

Book your KeyCare & FlexiCare consultation

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Disclaimer: Benefits are determined by Discovery KeyCare & FlexiCare and your specific option. This page is a patient guide, not scheme policy. Confirm your benefits with KeyCare & FlexiCare directly.