Direct billing, all options

Universal GP in George, Billed Directly at Reception

NeoHealth (Drs Chellan & Lakay Inc, practice number 1221566) sees Universal members at our George Central practice, one of more than 40 South African schemes we accept. Universal is an open scheme.

We claim from the scheme at reception rather than asking you to pay up front and claim back. Day-to-day cover differs by option, so we verify your card before the consultation and tell you what you will pay before you are seen.

Benefits verified against Universal 2026 guides: 2 August 2026

How billing works at NeoHealth

Bring your membership card and your ID to every visit so reception can verify your option before you are seen.
We claim from the scheme at reception, in real time, at scheme rates.
Any co-payment your option defines is quoted to you before the consultation, not afterwards.
Acute medication dispensed in-rooms where your option allows; chronic medication is collected from a pharmacy of your choice or delivered through Medipost.
Referral letters and pre-authorisations for specialists and procedures arranged in-rooms.

Universal options we consult

Option	How your GP benefit works
All Universal options	Billed directly at scheme rates. Day-to-day GP cover, savings usage and any co-payment are set by your specific option; we verify and quote before the consultation.

Why Universal members choose NeoHealth

15-20-minute unhurried consultations, no double-booking, no rushing
Dispensing GPs: leave with your medication, skip the second queue
Same-week appointments
Women's health, HIV management and child health special interests
HPCSA-compliant telehealth follow-ups anywhere in South Africa

See consultation fees & billing details · All services

Related services at NeoHealth

Universal questions, answered

Do you accept Universal?

Yes. We see Universal members at our George Central practice and bill the scheme directly at reception. Bring your membership card and your ID.

Will I have to pay up front?

In most cases no. We claim from the scheme in real time. Where your option defines a co-payment, we tell you the amount before the consultation.

Does my option change what is covered?

Yes. Day-to-day GP cover, savings and co-payments are set by your specific option rather than by the practice. Reception verifies your card before the visit, and your scheme can confirm your benefit detail directly.

Do you dispense medicine?

For short-course acute treatment, yes. Dr Chellan and Dr Lakay each hold a Section 22C(1)(a) dispensing licence from the National Department of Health. Chronic medication is collected from a pharmacy of your choice or delivered through Medipost.

Can I be seen on a Saturday?

Yes. We consult 09:00 to 17:00 on weekdays and 09:00 to 13:00 on Saturdays, and we accept walk-in patients during consulting hours.

Every scheme we bill directly

Not your scheme? Each of these has its own page setting out the network, nomination and co-payment rules that apply to a GP visit. See the medical aid overview for the rules that apply across schemes.

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Disclaimer: Benefits are determined by Universal and your specific option. This page is a patient guide, not scheme policy. Confirm your benefits with Universal directly.